Chams Canvas Art Faqs Info

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 2 hours of placing it and if the order has not been processed. We process orders quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within 2 hours) at contact@chamscanvasart.com.au with your change/cancellation request details included in the email.

 

I have not received my order, where is it?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. Please also take into account we need 1-2 business days to process the order for dispatch. Business days do not include weekends or national public holidays. If you have any specific queries relating to your delivery, don’t hesitate to email us: contact@chamscanvasart.com.au

 

What payment methods do you accept?

We accept Paypal, Mastercard, Visa and Afterpay (only via Australian website www.chamscanvasart.com.au).

 

How do I track my order?

All orders are dispatched from our warehouse in Brisbane, AUSTRALIA with Australia Post & DHL Express. When your order is shipped, you will receive a dispatch email with the tracking number. You can track your delivery online via 

 

Australia Post  : https://auspost.com.au/mypost/track/#/search

DHL Express   : https://www.dhl.com/en/express/tracking.shtml

 

Image Related Questions

How can I choose the right photo? are there any tips?

We can paint from any of your choice but the photo you wish to turn into a painting should be close up, clear and in focus. If there are 1 to 3 objects in the photo it could come out well. And also keep in mind that our artists can clearly see the details of each subjects. Photo that is in dark or in out of focus is harder to deal with. Photo should be at the highest resolution, it shouldn’t be less than 1024 x 768. 

 

In which type of format should I upload the image?

The image should be in the format of JPEG, JPG (our website uploader compatible) and it is preferable the file should be greater than 1 MB file size or in 3000 pixels and the resolution should be 300 pixels/inch.

 

I have a different file type (i.e. pdf, raw), what do I do?

Our website uploader doesn’t support very large files, in that case, contact us for alternate solutions, we can provide you with our FTP link where you can upload any size of files of any format easily.

 

What is the maximum file size can I send?

You can upload files up to 5 MB through our website uploader if you have larger file Contact us and we will provide you with our FTP site.

 

I have a hard copy of the photo and want to scan, can I have any tips?

Yes, of course, we’d love to guide you. Please clean the original photo and scanner glass softly. Scan the photo in 600 PPI (pixels per inch.) minimum. If you have 800 or 1200 PPI option than scan it to highest for better quality. Save your scanned image in JPEG or TIFF and send us.

 

I think I have a pixelated image, any chance to look at first?

No problem, send your image us to contact@chamscanvasart.com.au before placing an order. We have a team of experts to reduce the pixelation before starting the digital painting.

 

I would like to change the submitted image. how can I change?

Contact us at contact@chamscanvasart.com.au within 6 hours possible and we’ll provide you with a guideline on how to send us a new image.

 

How can I come to know that my image is copyrighted or not?

If you have a photo that is captured by a professional, or if you have purchased it from someone else, you should ask them for the copyright. We know sometimes violations are unintentional so we take it seriously and prefer our customers to have written permission first.

 

Painting related questions.

Can I get any bigger or smaller sizes than the options on the website?

Yes, you can get. Contact us at contact@chamscanvasart.com.au for additional sizes.

 

Is there any guarantee on the painting?

There is always a 100% Satisfaction Guarantee on every print which is created from Chams Canvas Art.

Your image is professionally printed on premium-quality museum-grade fine art paper using archival inks.

Ilford Galerie Prestige Smooth Pearl 310gsm features the very latest HDR (High Dynamic Range) optically clear coating and coupled with recent advancements in inkjet receiving layer design, makes this the reference media for producing images with superb clarity, high sharpness and excellent colour gamut.

The high-density, resin coated heavyweight base and smooth pearl finish not only eliminate glare and fingerprints but with its natural photographic white tint, produce prints with the true look and feel of a photograph. For outstanding imaging performance, combined with the benefit of "touch dry" from the printer, this pearl surface media is the "choice of professionals".

This paper is best for both colour and black and white PORTRAIT, NATURE and LANDSCAPE images.

 

How long my canvas painting will last?

At least, till 100 years to come, It’s true that it is for a longtime - lifetime, Guaranteed.

 

What is the returns policy? 

Our policy lasts 21 days. If 21 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund or exchange. We do not offer returns/exchanges on SALE ITEMS. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for postage costs incurred. PLEASE EMAIL contact@chamscanvasart.com.au TO LODGE A RETURN REQUEST.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

What I get is damaged print, what do I do?

We make every effort to ensure that the print arrives at your door-step in perfect condition, but sometimes things can happen. For this particular case, take pictures of the damage and send it to us. We’ll reprint and ship it asap.

 

Order related questions.

When can I expect my order?

It also depends upon the complexity of your order but be sure that it will be in your inbox within 2 to 4 business days.

 

How long will it take for Digital Panting to send my Print?

We can say 4 to 6 business days for production and then 3 to 7 days for standard shipping and 2 to 4 days for rush shipping.

 

I want to change the shipping or billing address. what do I do?

Contact us at contact@chamscanvasart.com.au as soon as possible within 2 Days to change your shipping or billing address.